Refunds & Cancellation

Summary

Fragrance is a sealed hygiene product. We do not accept returns or exchanges on opened or used product, or for change of mind. We always replace or refund orders that arrive damaged, defective, incorrect or incomplete.

Change of mind

Once a bottle has left our warehouse we cannot resell it, and we will not resell a returned fragrance to another customer. For that reason we do not accept returns because a fragrance did not suit you.

This is exactly why our 10 ml travel sizes exist. Sampling before buying a full bottle is the honest way to avoid this situation, and it costs a fraction of the price.

Damaged, defective, incorrect or incomplete orders

These are always our problem, never yours. If your order arrives with a broken or leaking bottle, a faulty atomiser, the wrong item, or a missing item:

• Contact us within 48 hours of delivery at support@royalduftperfumes.in.
• Include your order number and photographs of the outer packaging, the shipping label and the affected item.
• Keep the packaging until the claim is resolved — couriers may ask to inspect it.

We will send a replacement or issue a full refund, including shipping. You will not be asked to pay return shipping on a claim that is our fault.

Cancellation

Orders can be cancelled for a full refund at any time before dispatch.

If you have an account, the fastest way is to open the order under Orders and use Request cancellation. We review every request — usually within one business day — and hold the parcel while we do, so it will not be dispatched in the meantime. You will get an email either way.

We review rather than cancel instantly because a refund cannot be reversed, and because the parcel may already be with the courier by the time the request reaches us. If we cannot cancel it, we will tell you why.

If you checked out as a guest, email us at support@royalduftperfumes.in with your order number instead. We dispatch within 2 business days, so the window is short either way.

Once a parcel has been handed to the courier it cannot be cancelled, because it cannot be recalled from surface transit. If it then arrives damaged, incorrect or incomplete, the section above applies and we will replace or refund it in full.

Refund method and timing

• Refunds are issued to the original payment method through Razorpay.
• We initiate refunds within 3 business days of approving a claim or cancellation.
• Your bank or card issuer then typically takes a further 5–7 business days to credit it. That leg is outside our control.
• We do not offer store credit in place of a refund unless you ask for it.

Orders lost in transit

If tracking shows no movement for 15 business days, contact us and we will open a claim with the courier. If the parcel cannot be located we will replace or refund the order in full.

Still not happy?

If you are not satisfied with how a claim was handled, escalate to:
Rahil Shaikh
support@royalduftperfumes.in

We'll acknowledge your concern within 48 hours and aim to resolve it within 30 days.